West elm pedestal

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Coronavirus (COVID-19) Update

We continue to follow current guidelines and restrictions set by the UK government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. Learn more.


DELIVERY TYPES

We offer three types of delivery, determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online.

STANDARD DELIVERY

Small items (e.g. bed linens, cushions, tableware, small furniture items under 25kg) will be delivered via UPS. Orders will be delivered within 5–7 business days for items in stock at to point of purchase, you will be advised of expected delivery date for back ordered items at point of sale. Orders from the Highlands and Islands will be delivered within 8–9 business days.

HOME DELIVERY

Non-assembled furniture and larger homeware items are delivered to your door by our logistics partner Wincanton. When your order is ready for dispatch, you will receive an SMS and/or email with a hyperlink to Wincanton’s self-service portal where you can book / review / amend your delivery date.

You can typically expect delivery between 14–28 days from point of booking, dependent on geography.

HOME DELIVERY & ASSEMBLY

For large furniture pieces and certain other oversized items, we employ the specialist services of Wincanton. When your order is ready for dispatch, you will receive an SMS and/or email with a hyperlink to Wincanton’s self-service portal where you can book / review / amend your delivery date.

You can typically expect delivery between 14–28 days from point of booking, dependent on geography.

For pricing and more details, please see our Shipping Information page.

Sours: https://www.westelm.co.uk/silhouette-pedestal-dining-table-h2402

West Elm's New Summer Line Is Sustainable, Cool, and Everything We Want Right Now

As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work.

It doesn't take much convincing to get us on board with loving anything from West Elm these days. If you're the same, then you're going to have a hard time leaving here empty-handed. The retailer just dropped its newest summer collection and not only is it filled with so many beautiful finds, but many of which are also sustainable.

To help you get a head start on shopping, we did the work for you. Ahead, we curated a list of a few of our favorite things that'll definitely give your home a bright new feel this season. From a comfy sofa that you'll never want to get up from and a chic coffee table that'll become the centerpiece of your room, prepare to love it all. Keep reading to shop.

Sours: https://www.popsugar.com/home/furniture-decor-from-west-elm-summer-2021-collection-48260481
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West Elm's quality issues don't stop at #PeggyGate

A West Elm spokesperson told BuzzFeed News in a statement on Tuesday that it follows "industry-best standards with commitment to quality materials and manufacturing and rigorous third-party testing."

"We also take customer feedback seriously and strive to be as responsive as possible," it added.

But the prices are high enough that plenty of customers expect better. The furniture retailer, which is owned by pricey kitchenware chain Williams-Sonoma, isn't a stranger to quality complaints. Take, for instance the case of the $300 leather dining chair.

@joshua_lory: [email protected] quality on $299 chair

When Joshua Lory, 32, and his wife moved to San Jose, California, from New York City, they were won over by a set of West Elm framework leather dining chairs with a dark walnut finish, priced at $300 per chair. Yet when the chairs were delivered in February, Lory noticed a problem almost immediately.

"Out of the six chairs we received, three were damaged in shipping or not put together correctly," he said. "You can also put them in a line and they're not all even. Some are higher than the others."

The chair is now listed as "no longer available" online. Lory said a customer service representative told him the whole line had been discontinued because of "production issues" and offered to replace the chairs once the issues are fixed.

"They're not charging Ikea prices," Lory said. "West Elm has a lot of pressure on them to put out new styles and be a little higher quality, but they're charging a lot of money for these chairs."

Consider Exhibit B: the Reeve marble dining table.

@arkent74: @westelm can you help? I've called, emailed, & no response. Table is falling apart.

Alison Kent, 42, told BuzzFeed News she was happy with all of her West Elm purchases until she bought a $600 Reeve marble dining table that started chipping, revealing a marble veneer.

"It wasn't cheap," she said. "I don't really use the table a lot. I had probably eaten at it all of three times."

West Elm's customer service department told Kent they weren't able to refund or replace the table because it was not "technically an in-store purchase," she said. During another call, they offered a 20%-off coupon. In one final attempt, she spoke to a store worker, who told her the line had been discontinued because other customers had complained about the marble chipping.

"I was just really disappointed in their level of customer service and their inaction in caring about the quality of the work they put together and the inability to follow through," she said.

The company did not respond to requests for comment from BuzzFeed News.

A number of unnamed employee reviews on jobs site Glassdoor.com include complaints that West Elm's furniture is not up to par," that "the product might be attractive but the quality is terrible," and that the "products are vastly over-priced compared to quality and craftsmanship."

Consumers think West Elm is "better quality than it really is," said Hamby, who worked in visual merchandising for West Elm from 2007 to 2011.

Its slick design and branding has allowed the company to command prices above other starter furniture brands like Ikea. West Elm's Peggy sofa, which was upholstered in fabric, retailed for $1,199; Ikea's Landskrona leather sofa retails for $799 and comes with a 10-year warranty.

"It's probably a couple steps up from Ikea," said Hamby. But "it's not something you're going to pass on for generations."

Fawcett, the former store staffer in Virginia, said: "When you come to a brand like Ikea, they may have a sturdier product because they don't put out a whole lot of pieces throughout the year. West Elm has an assortment of sofas and key pieces which changes every year. There is not a lot of lead time to test these products full-on like Ikea would."

@maryrachelcutter: So disappointed my @westelm Reeve coffee table is falling apart after only 14 months :( #worstelm #fixmytable

The flaws get noticed by customers. When Cassandra Berger decided to "be a grown up and invest in a good bed," she bought West Elm's mod upholstered platform bed for about $1,000. About nine months later, she noticed three out of the four legs had cracked and splayed out and discovered the joint that connects the bed frame to the legs had cracked. The company has offered to replace the legs, although it did not address the cracked joint.

"I've ranted enough times about this," she said.

Sours: https://www.cnbc.com/2017/03/08/west-elms-quality-issues-dont-stop-at-peggygate.html
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