Child welfare services phone number

Child welfare services phone number DEFAULT

Child Welfare Services (CWS)

All reports of suspected child abuse or neglect are completed by calling Child Welfare Services Abuse Reporting Hotline at 530-669-2345.

If you are a Mandated Reported, you are also required to complete and submit a Suspected Child Abuse Report form. We ask that you complete the form before you call the hotline. This will expedite the process as all the information on this form will need to be collected by the Social Worker when you call. After you have completed your verbal report, please note the Social Worker's name who took your call on your completed Suspected Child Abuse Report form and submit it using one of the following methods:

FAX: 530-661-6012 
EMAIL: [email protected]  

During the evening, at night, weekends and on holidays, Dispatch will contact the on-call social worker to respond to phone calls or investigate emergency situations of abuse and neglect. Supervisors are also on duty for case consultations and supervision. Reports should be as detailed as possible, but please do not investigate. Provide information on the child and family’s support network. Also, consider if the parent is taking any steps at ensuring the child’s safety or if the parent and child have any strengths that CWS can rely upon to help in safety planning with the family.    



The goal of Child Protective Services (CPS) is to identify, assess and provide services to children and families in an effort to protect children, preserve families, whenever possible, and prevent further maltreatment. Child Protective Services is non-punitive in its approach and is directed toward enabling families to provide adequate care for their children.

Local departments of social services are responsible for receiving reports of abuse and neglect; conducting investigations to determine the validity of the CPS reports; and providing services that enhance child safety and prevent further abuse and neglect to families and children.

CPS also develops statewide public awareness and education programs and administrates state and federal grants to prevent abuse and neglect.

Child Abuse & Neglect Hotline

The Virginia Department of Social Services operates a statewide Child Protective Services (CPS) Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Service Hotline Specialists.

Anyone can report suspected child abuse or neglect to a local department of social services or to the CPS Hotline. Callers will be asked to provide as much information as possible about the child, the alleged abuser and the incident. You are not required to give your name when you make the report, but if you do identify yourself, the local department of social services will be able to contact you for further information if needed and will be able to inform you of actions that were taken.

Each report is sent to the proper local social service agency to be evaluated to determine whether the report information meets the legal definition of child abuse or neglect and whether CPS has the authority and responsibility to conduct a family assessment or an investigation to determine the child's immediate safety needs and to determine if the family needs services.

  • Alleged victim is under the age of 18 at the time of the report
  • Alleged abuser is in a caretaking role
  • Alleged abuse or neglect meets the definition of abuse or neglect as defined by the CPS laws, regulations and policy
  • The Virginia Department of Social Services local agency has jurisdiction to respond to the report
  • In Virginia: (800) 552-7096
  • Out-of-state: (804) 786-8536

CPS Hotline staff may provide general information and educational materials about child abuse or neglect to callers from the general public, child care providers, school educators and medical professionals on recognizing and reporting suspected child abuse or neglect.

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Child Protective Services

Do You Suspect Abuse or Maltreatment?
Report it Now!

Call our Statewide Toll Free Telephone Number:

If you are deaf or hard of hearing, call TDD/TTY at
or have your Video Relay System provider call

If you believe that a child is in immediate danger,
call 911 or your local police department.

The Statewide Central Register of Child Abuse and Maltreatment

child reading in a park

The abuse or maltreatment of children is against the law. Victims need an effective child protective service to prevent them from suffering further injury and impairment.

The purpose of the Child Protective Services Act of 1973 is to encourage more complete reporting of child abuse and maltreatment. The law established child protective services (CPS) in each county in New York. Each CPS is required to investigate child abuse and maltreatment reports, to protect children (anyone under 18 years old) from further abuse or maltreatment, and to provide rehabilitative services to children, parents, and other family members involved.

The New York State Office of Children and Family Services maintains the Statewide Central Register of Child Abuse and Maltreatment (SCR, also known as the “hotline”) for reports made pursuant to the Social Services Law.

The SCR receives telephone calls alleging child abuse or maltreatment within New York State. SCR staff relay information from the calls to the local CPS for investigation, monitors their prompt response, and identifies whether there are prior child abuse or maltreatment reports.

The SCR receives calls 24 hours a day, every day from two types of sources: persons who are required by law (mandated) to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.

Among those who are mandated reporters:

  • Medical and hospital personnel
  • School officials
  • Social service workers
  • Child care workers
  • Residential care workers and volunteers
  • Law enforcement personnel

Other mandated reporters are listed in the Summary Guide for Mandated Reporters. This publication provides mandated reporters with an overview of their obligations and a conceptual framework of New York State's child protective services system. The guide is available in the following languages:

Voluntary reporters (for example, neighbors, relatives and concerned citizens) may also use the statewide, toll free number to make reports. If you suspect a child has been harmed or is at risk, please dial 1-800-342-3720, to report what you have seen or heard. You can make a difference.

Child Protective Services/Statewide Central Register Forms

Mandated reporters must file, within 48 hours of an oral report, a signed, written report, Report of Suspected Child Abuse or Maltreatment (LDSS-2221A). This written report is to be filed with the appropriate local CPS. Mandated reporters may request the address of the investigative district from the SCR’s child protective specialist at the time of the oral report to the SCR. LDSS-2221A is available in the following languages:


Is Child Welfare the Job for You?

girl hugging adult

Anyone can report suspected child abuse or neglect. Reporting abuse or neglect can protect a child and get help for a family, and it may even save a child's life. In some states, any person who suspects child abuse or neglect is required to report it.

  • If you suspect that a child is being abused or neglected, or if you are a child who is being mistreated, call 1-800-422-2253 immediately. This ChildHelp National Child Abuse Hotline is available 24 hours a day, 7 days a week. The hotline can provide information on how to make a report.

  • Many states have a toll-free phone number for reporting suspected child abuse or neglect. To find out where to call, check the State Child Abuse and Neglect Reporting Numbers list on

  • If you think child abuse or a health and safety violation is happening at a child care program contact your state’s Child Care Health and Safety Violation Report Hotline. A list can be found at the bottom of each page on this website or click here.


Phone child welfare number services

Reporting Child Abuse/Neglect


What is abuse/neglect?

The Louisiana Children’s Code provides the following definitions of abuse and neglect by a parent or caretaker:

"Caretaker" means any person legally obligated to provide or secure adequate care for a child, including a parent, tutor, guardian, legal custodian, foster home parent, an employee of a public or private day care center, an operator or employee of a registered family child day care home, or other person providing a residence for the child.

“Abuse” means any one of the following acts which seriously endanger the physical, mental, or emotional health and safety of the child:

  • The infliction, attempted infliction, or, as a result of inadequate supervision, the allowance of the infliction or attempted infliction of physical or mental injury upon the child by a parent or any other person.

  • The exploitation or overwork of a child by a parent or any other person, including but not limited to commercial sexual exploitation of the child.

  • The involvement of the child in any sexual act with a parent or any other person, or the aiding or toleration by the parent, caretaker, or any other person of the child's involvement in any of the following:

    • Any sexual act with any other person.

    • Pornographic displays.

    • Any sexual activity constituting a crime under the laws of this state.

    • A coerced abortion conducted upon a child.
    • Female genital mutilation as defined by R.S. 14:43.4.

“Neglect” means the refusal or unreasonable failure of a parent or caretaker to supply the child with necessary food, clothing, shelter, care, treatment, or counseling for any injury, illness, or condition of the child, as a result of which the child's physical, mental, or emotional health and safety is substantially threatened or impaired. Neglect includes prenatal neglect. Consistent with Article 606(B), the inability of a parent or caretaker to provide for a child due to inadequate financial resources shall not, for that reason alone, be considered neglect. Whenever, in lieu of medical care, a child is being provided treatment in accordance with the tenets of a well-recognized religious method of healing which has a reasonable, proven record of success, the child shall not, for that reason alone, be considered to be neglected or maltreated. However, nothing herein shall prohibit the court from ordering medical services for the child when there is a substantial risk of harm to the child's health or welfare.

"Prenatal neglect" means exposure to chronic or severe use of alcohol or the unlawful use of any controlled dangerous substance, or in a manner not lawfully prescribed, which results in symptoms of withdrawal in the newborn or the presence of a controlled substance or a metabolic thereof in his body, blood, urine, or meconium that is not the result of medical treatment, or observable and harmful effects in his physical appearance or functioning.

For more specific information on prenatal neglect, substance-exposed newborns and the associated procedures, click here.


What are the signs and symptoms of child abuse and neglect?

The first step in helping abused or neglected children is learning to recognize the signs of child abuse and neglect.  The presence of a single sign does not prove child abuse is occurring in a family; however, when these signs appear repeatedly or in combination you should take a closer look at the situation and consider the possibility of child abuse.

If you do suspect a child is being harmed, reporting your suspicions may protect the child and get help for the family.  Call the DCFS Child Protection hotline at 1-855-4LA-KIDS (1-855-452-5437) toll-free 24 hours a day, 365 days a year. More information on the signs and symptoms of child abuse/neglect.


Who are mandated reporters?

For information about the mandated reporter program, click here.

Is Child Welfare the Job for You?

Child Protective Services 

The Child Protective Services is the major system of intervention of child abuse and neglect in California. Existing law provides for services to abused and neglected children and their families. The Child Protective Services goal is to keep the child in his/her own home when it is safe, and when the child is at risk, to develop an alternate plan as quickly as possible.

If you suspect that a child has been, or is in danger of, abuse or neglect , contact the county Children's Protective Services 24-hour emergency response phone. You may also contact the police of county sheriff.

When a referral is received, the social service staff obtains facts from the person making the referral to determine if the referral alleges abuse, neglect, or exploitation. The Emergency Response staff determines if an in-person response is indicated. Whenever an report indicates the need for protection, Child Protective Services will:

  • Accept the case
  • Intervene in the crisis, if required
  • Apply Family Preservation and Support Services for some families
  • Assess or identify problems, gather facts and clarify the problems
  • Plan and provide services, set goals, identify resources and timeframes
  • Document the case
  • Terminate the case or transfer it to another program

Approximately 12 months of services are provided to children who remain safely in the home while the family receives services. If it is determined that a child cannot remain in the home, even with family preservation and support services, then foster placement is arranged in the most family-like setting, that is located close to the parent's home, consistent with the best interests of the child.

Up to 18 months of services are provided to children and their families when a child has been removed from the home and the family is making progress toward reunification. When a child cannot be returned to a safe home after services have been delivered, the child must be provided with a family-like living arrangement as soon as possible.

For Whom

These services are available to children and their families when children are victims of, or at risk of, abuse, neglect, exploitation, or parental absence. California law defines child abuse as any of the following:

  • A child is physically injured by other than accidental means.
  • A child is subjected to willful cruelty or unjustifiable punishment.
  • A child is abused or exploited sexually.
  • A child is neglected by a parent or caretaker who fails to provide adequate food, clothing, shelter, medical care or supervision.

Community members have an important role in protecting children from abuse and neglect. If abuse is suspected, a report should be filed with qualified and experienced agencies that will investigate the situation. The California State Child Abuse Reporting Law provides the legal basis for action to protect children and to allow intervention by public agencies if a child is being abused.


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Child Protective Services

About Child Abuse and Neglect

Child Protective Services (CPS) strives to ensure safe, permanent, nurturing families for children by protecting them from abuse and neglect while attempting to preserve the family unit.

CPS helps prevent further harm to children from intentional physical or mental injury, sexual abuse, exploitation or neglect by a person responsible for a child's health or welfare.

CPS also protects children who have no parent, guardian or custodian to provide care and supervision, or whose parents, guardians or custodian are unable to provide care or supervision and lacks an appropriate alternative child care arrangement.

CPS staff accomplish these services through:

  • Assessing suspected cases of abuse and neglect
  • Assisting the family in identifying the problem
  • Providing in-home counseling and supportive services to help children stay at safety home with their families
  • Coordinating community and agency services for the family
  • Petitioning the court for removal of the child, if necessary
  • Providing public information about child abuse, neglect and dependency

People who suspect a child is being abused or neglected should contact their local county Department of Social Services.


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