HHGregg customer out thousands, not happy with limited returns
BATON ROUGE - A woman bought thousands of dollars in appliances at HHGregg, but since the company filed for bankruptcy everything's gone south.
Alarice Walker says she won't be seeing those appliances or her money.
"Without the appliances we can't go back home," she said.
In February, Walker purchased a refrigerator, dishwasher, microwave, stove, washer and dryer for a total of $10,238.61. It was one of her final purchases made with her flood insurance money she received following the August flood.
She wrote two checks. One on February 10 and another on February 17. Both were cashed. Walker said she was assured the items would be delivered to her Baton Rouge home when she was ready. She scheduled a delivery date for March 14 and waited around all day but the items never came. After multiple delivery delays she learned her order had been canceled.
"The order was canceled on the 17th," said Walker. "Which was the day we actually paid."
The order had been canceled on February 17, the day Walker wrote the second check to HHGregg. The company told her over the phone she would be reimbursed $2,850 and would have to file a proof of claim to get the rest.
"There's no guarantee," she said.
In March, HHGregg announced it was undergoing a turnaround in hopes of improving business and closed 88 stores in 15 states. The turnaround was not successful and the company filed for chapter 11 bankruptcy on March 6. You can read more about the case here.
The HHGregg store at the Mall of Louisiana is locked and empty.
Walker called the company Thursday and was told over the phone by an employee, "Due to the bankruptcy, the court will only allow HHGregg to refund each customer a maximum of $2,850."
This bankruptcy affects thousands of customers around the country who have made purchases but have not received their product.
It's another mountain to climb for Walker who is planning to move back home this month. She says there isn't any more insurance money left to buy anything else.
"If they knew they weren't going to be able to make good on the appliances, and they canceled the order the same day we wrote the check, why didn't they just call us back and say, 'well, here's your check back!'" she said.
People who purchased items with a credit card are better off because they can dispute their purchases. Wednesday, 2 On Your Side reached out to HHGregg and it says it's looking into Walker's complaint.
If you made a purchase with HHGregg and have not received your items, you can file a proof of claim here.
Report a TypoSours: https://www.wbrz.com/news/hhgregg-customer-out-thousands-not-happy-with-limited-returns/
hhgregg Corporate Office
The WORST experience I have ever had as a shopper EVER. This is no exaggeration. Went in to look at a TV that they had advertised on THEIR website labeled as ‘Get Black Friday Prices Now’. Was told by an associate who came over to assist us that he can match whatever price that was listed on the Ad, as long as it wasn’t labeled as a doorbuster, which this item was not. We showed him the Ad, he went off to somewhere, without saying where to, and then came back and told us that he can’t do it until they get them in stock a few days later. This is understandable, so we left to return on the day they get it in. We returned to the store, another associate helped us, and we showed him the Ad and explained that we’d like to purchase it for the advertised price. This associate again, walked off without telling us where or why, and said that they couldn’t sell it for the advertised price. Remember, THEY told us they could match it, were willing to do it the first day, but were out of stock, and now, we waste the trip back just to be told no!? Speaking with the Manager, he didn’t even want to bother speaking to us, or to satisfy a customer that THEIR associate deceived! He just said No, and wouldn’t work out some sort of deal for this inconvenience. I asked to get the Customer Service number, and he nonchalantly told the associate to write it down, so it obviously meant nothing to them. The associate refused to give me their store number, and said ‘WE DON’T HAVE A STORE NUMBER.’ and to just tell them the location, which is Oakleaf. This of course, turned out to be another lie! I call the Customer Service number, and speak with a Customer Service Representative, who asks for the store I was at. She puts me on the line with someone who says their the manager, and I explain the situation all over again. This Manager says that’s fine, just bring in the Ad, and ask for them directly. So I return AGAIN, to speak with the person I was just on the phone with… and that person DOESN’T EVEN WORK THERE. The Customer Service Representative connected me to the Ocala store… the wrong store! This is how I found out that they DO have a store number. At this point, I ask for a contact with someone with some sort of authority and care at all. I ask for A District Person or Regional Person to contact, and they said they don’t have one, and refused to give me the information. The original associate was then there at this point, the one who helped us the first time, and then proceeded to literally call myself and my significant other ‘liars’. At this point, their game is over if we are to keep it civil. We left, and will NEVER be returning to any hhgreg ever in our lives. You lost a customer, and gave me the worst shopping experience in my life.
I purchased two TVs during the thanksgiving black friday sale. The shipping date supposed to be 12/7/2015, they supposed to email and call me the day before the actual delivery date. However, i didn't received any call or email. So on 12/7/2015, I called and asked where's my TVs at. A customer rep told me that the TVs have been delivered in the morning and it was dropped off in front of my house. However, i was home all day, there's nothing there. So i called UPS and tried to track down my TVs. Long story short, the Hhgregg rep told me the wrong info, my TVs have been reschedule to 12/11/2015, then on 12/10/2015, I called Hhgregg to find out the delivery time frame, and they said it will be in the afternoon. On 12/11/2015 at 5pm, I called Hhgregg and tried to find out where's my TV. The rep told me on the phone that the TVs are out of stock. WHAT THE HECK? Then why they told me the day before that my TVs are coming?! WHY?
Then, I called on 12/20/2015 to check if they have my TVs in stock. Guess what?! The customer rep told me that the TVs are discontinuing, so they don't have it anymore.
What is going on there? They already charged my credit card back in November. Today, 1/1/2016, still NO TVs, no refund, no explanation.
I should have just ordered from Walmarts, Sears or Target. I will never ever ever in my life time give you any business Hhgregg! The worst company on earth.
H. H. Gregg
American electronics retailer
H. H. Gregg Appliances, Electronics, & Furniture logo
|Type||Public (2007–2017) (OTC Pink: HGGGQ)|
|Defunct||May 25, 2017; 4 years ago (2017-05-25) (original)|
|Fate||Chapter 7 bankruptcy|
Liquidation sale (original)
|Headquarters||Franklin Township, New Jersey, U.S.|
|Products||Retailing–Electronics and Appliances|
|Revenue||US$ 1.96 B (FY 2016)|
|US$ -51.73 M (FY 2016)|
|US$ -54.88 M (FY 2016)|
|Total assets||US$ 385.35 M (FY 2016)|
|Owner||Valor Group LLC|
Number of employees
H. H. Gregg, Inc. (stylized as hhgregg) is an American online retailer and former retail chain of consumer electronics and home appliances in the Midwest, Northeast, and Southeast United States, that operated stores in 20 states including Alabama, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Wisconsin,Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia. Valor Group LLC purchased the brand from the company's bankruptcy trustee for $400,000 in 2017. H.H. Gregg closed all stores in liquidation and had been operating as an online-only retailer since August that year, but it has since opened a new store in Somerset, New Jersey in 2019.
Founded in Princeton, Indiana in 1955, H. H. Gregg was headquartered in Indianapolis, Indiana when it ceased operating. Its retail offerings included home entertainment video and audio products, computers, and other selected consumer electronics; home appliances, such as refrigerators, ranges, dishwashers, freezers, washers, and dryers; and other products and services, including mattresses. The company announced on November 24, 2008, that they would begin selling popular gaming systems such as Wii, Xbox 360 and PlayStation 3.
H. H. Gregg reported an annual revenue of US$ 1.96 billion in fiscal year 2016.
On March 6, 2017, H. H. Gregg filed for Chapter 11 bankruptcy. The filing followed the decision to close 88 unprofitable locations outside of its core markets. Troubles for H. H. Gregg continued and the Chapter 11 case was ultimately converted to Chapter 7 liquidation. The company announced on April 7, 2017, that it would also close all of its other stores (132 more than the 88 previously announced closures) in the coming months and would lay off about 5,000 people.
In 1955, a small storefront was erected by Henry Harold and Fansy Gregg on the north side of Indianapolis. The new store featured home appliances, featuring washing machines, clothes dryers, refrigerators, and grills. Shortly thereafter, they began selling televisions and other electronics.
In 1975, Jerry W. Throgmartin began working in his grandfather's store while attending middle school. He eventually worked his way through many positions there over the next 24 years, and in 1999, took over his father's position as Chairman, CEO, and Director of H. H. Gregg Appliances and Electronics.
Dennis L. May succeeded Throgmartin as H. H. Gregg's president and Chief Executive Officer on February 17, 2009, and Throgmartin was named Executive Chairman of the Board. Throgmartin died in January 2012.
Despite market trends that have diminished profit margins on high-tech devices, Throgmartin and May expanded the business to 125 stores in 9 states as of October 2009. Throgmartin said, "We've been fortunate in that the areas of the [overall CE] business that have been strong are the areas in which we excel: high-end large-screen flat-panel TVs and home theater, and higher-end appliances".
On July 8, 2009, the company announced that it planned to open 22 stores in the following year, primarily in Richmond, Virginia, Tampa, Florida, and in Memphis, Tennessee, many of them being in buildings formerly occupied by defunct Circuit City, as part of an aggressive growth strategy to fill the gap created by Circuit City's bankruptcy. In December 2009, construction began on several stores in the central and eastern parts of Pennsylvania, the first in the state. March 2010 brought the openings of the first stores in the Norfolk-Virginia Beach metro area, in converted Circuit City and Linens 'n Things locations. In Spring 2011, the company expanded into the Youngstown, Ohio market with the opening of a store in the Youngstown suburb Boardman. Ten stores opened in July 2011 in South Florida along the east coast from Miami to West Palm Beach.
In the fall of 2010, H. H. Gregg opened several stores in former Circuit City locations in Maryland and Virginia. Also, in late 2010, hhgregg partnered with The Cellular Connection, a cellular phone wholesaler based out of Indianapolis, to roll out kiosks to sell Verizon Wireless products.
In March 2011, H. H. Gregg announced it would open a new location in Myrtle Beach, South Carolina, also in the location of a defunct Circuit City. In June 2011, H. H. Gregg expanded into the Pittsburgh market with the opening of four stores in the Pittsburgh metropolitan area. On September 15, 2011, 14 new stores opened in the Chicago area as well. In September 2012, H. H. Gregg opened four stores in the St. Louis, Missouri metropolitan area.
In August 2012, H. H. Gregg made its debut in Wisconsin by opening stores in Appleton, Brown Deer, Greenfield, Green Bay, and Racine. In November 2012, it entered Louisiana with stores in the New Orleans metropolitan area and in Baton Rouge.
The company's motto was "Gregg's Got It!", and their official mascot was an animated talking catalogue called HH, voiced by Wally Wingert and bearing likeness to that of the video-game character Rayman.
In February 2016, May resigned as CEO, and Robert Riesbeck was named interim CEO. In August 2016, Riesbeck was named the permanent CEO. After a buyout offer fell through, Riesbeck was terminated along with CIO Tom Schuetz and Chief Merchandising Officer Aaron Trahan. Kevin Kovacs (CFO at the time) was named CEO and president effective June 7, 2017.
On March 6, 2017, H. H. Gregg filed for Chapter 11 bankruptcy. The filing followed the closure of 88 unprofitable locations outside of its core markets. BML Investment Partners, L.P. acquired at least 7.5% of the company by January 26, 2017. On February 15, 2017 the company announced it was exploring "strategic alternatives", implicitly a sale of all or part of the business. On March 6, 2017, the bankrupt company filed for reorganization under Chapter 11. On March 16, 2017, the company announced that the sale had not been completed. On April 7, 2017, the Chapter 11 case was converted to Chapter 7 liquidation, and H.H. Gregg said it would close all 220 of its locations (the 88 stores previously announced to be closing, plus the other 132 locations) and lay off about 5,000 employees. All stores were closed permanently on May 25, 2017.
Sale of intellectual property
In June 2017, the H. H. Gregg brand and intellectual property was purchased by Valor Group LLC for $400,000. In August 2017, Valor Group LLC announced it would open an online business under the H. H. Gregg name. The online business operates out of Somerset, New Jersey.
The new online store named H.H. Gregg is not affiliated with the company that went out of business. Customers have been told to contact the manufacturer directly for any issues with malfunctioning products sold by the former company. Extended warranties sold by the former company are being serviced by Warrantech.
On September 5, 2019, Valor Group LLC opened its first H. H. Gregg storefront in Franklin Township, NJ.
Fine Lines was a division of H. H. Gregg that was introduced November 1, 2004. Each of its ten stores offered over 18,000 square feet (1,700 m2) of premium lines of appliances. Products and brands varied by location. There were eleven Fine Lines locations.
H. H. Gregg had its initial public offering on July 20, 2007, at US$13.72 and was traded on the New York Stock Exchange under the ticker symbol HGG.
On February 27, 2017, it was announced that the NYSE suspended trading of HGG in preparation for delisting. HGG shares were formally delisted on March 27, 2017, and became listed in OTC Pink.
On December 17, 2007, H. H. Gregg signed as one of 14 founding corporate partners for the Lucas Oil Stadium, home of the NFL's Indianapolis Colts. H. H. Gregg's deal earned them rights to advertise in the south gate and display many of their large, flat panel televisions. The south gate was also home to a new 26,000-square-foot (2,400 m2) H. H. Gregg showroom.
From late 2016 until the company's closing, H. H. Gregg sponsored several drivers on the Andretti Autosport team. They sponsored Carlos Muñoz and Marco Andretti. They were slated to become the full-time sponsor of Andretti in 2017, and sponsored them at St. Petersburg. When the company closed, the team removed their logos on their cars, although the logo remained on the firesuits. When Takuma Sato won the 2017 Indianapolis 500, the company logos were still seen on the left breast of his firesuit though H. H. Gregg had closed three days prior to the race.
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